COVID-19 UPDATE – Wed 27th May 2020

To our valued and loyal clients

It is about 2 months since my first email to you and I am really pleased to say that we are now able to open our doors for face to face consults and as of June the 1st we will also be running some of our group exercise classes. See timetable.

However, in order to keep everyone safe now and in the future, we have made several changes which include:

• Staggering our appointment times to minimise the number of clients in the reception area.
• Allowing extra time between appointments to allow for thorough cleaning of our treatment rooms between consultations.
• Reducing the number of clients doing face to face floor classes to ensure 4 square meters per person.

• Staggering our class times to reduce the number of clients crossing over at any one time and to allow cleaning of all equipment used at each session

This will mean that we need to reduce the number of clients we can see during our usual consulting times and the number of clients who can attend some classes.

However we will continue to offer some online classes e.g. floor classes, chair based fitness, Parkinson’s mobility class and some individual exercise sessions for those who would prefer to exercise from home, live in remote areas or who are unable to attend the practice for face to face sessions.

We still have clients and staff with family members with compromised immune systems and keeping them safe is a high priority!

Accordingly, our practice protocol is as follows:

• All clients presenting to the practice will be screened for any cold or flu symptoms and if so will be asked to re-schedule their appointment and advised to attend a Covid-19 clinic for testing.
• All clients presenting to the practice will have their temperature taken on arrival.
• All clients must wash/sanitise their hands, on arrival and before leaving the practice and may bring their own towel for comfort.
• Clients attending exercise classes are asked to bring their own theraband, towel and water bottle (we are happy to give you one if you don’t have one).

During the practice closure we heavily discounted our fees as at that time there were no health fund rebates for online physiotherapy telehealth or group consults and we offered a cascading fee structure for classes to help clients stay active, strong and connected with others. However now most health funds are offering rebates for individual telehealth consults although not for group sessions.

As we return to regular face to face consults with increased time between consults etc, in order to keep our business running we need to return to our normal fee structure. Currently, a rebate for online classes cannot be claimed from your health fund but we feel it is a valuable service to enable you to have supervised exercise sessions from wherever you are – at work, home on cold winters nights  or even if you are away.
Individual telehealth consults will attract the usual fee with your physiotherapist.

At present we are very fortunate in South Australia to have no active Covid-19 cases for 21 days, but we are putting these very strict hygiene protocols in place as recommended by SA Health to keep everyone safe as a long-term protocol.

For those who feel they need to stay isolated we are very happy to help you to set up your computer, phone or iPad so that you can stay connected, and can join in one of our programs to stay strong and active, maintaining your balance, function and sense of humour as we connect via the internet and have a few laughs!
If you have friends or family members who you feel would benefit from joining one of our programs, please get them to phone us and we will determine which program will be most appropriate for them.

Come and see one of us to fine tune your existing routine or get started with one if you are not regularly exercising.

We remain committed to providing quality care while ensuring safety of staff and our valued clients.

We look forward to seeing you again soon!